Government Messaging Solutions
Soprano Mobile Enterprise Messaging Suite (Soprano MEMS) is a trusted mobile messaging solution for local, state and federal government organisations. The platform integrates both inbound and outbound mobile messaging with government IT systems to automate communication and workflow processes within a single facility or amongst multiple facilities for
- Critical incident management
- Government team collaboration
- Alert public citizens
- Appointment reminders
- System-integrated mobile messaging
Soprano MEMS is built on the Soprano Mobile Enterprise Messaging Suite, a credible and compliant software platform that delivers message volumes in excess of 50 million global mission-critical messages a month. The solution has demonstrated its ability to handle volume spikes and maintain low message delivery latency and high platform availability.
Integrated Mobile Messaging for Government Organisations
Soprano MEMS is to communicate a various information to to citizens, such as closures, weather events, pollution alerts and can also be used to send account-related information.
Soprano MEMS facilitates powerful broadcasting with both 1-way and 2-way mobile alerting via SMS or email from an intuitive cloud-based portal.
Messaging System Integration
Soprano MEMS integrates with existing government IT systems to broaden mobile messaging capabilities. Advanced APIs & plug-ins flexibly fit the bespoke needs of government organisations.
Tailor your citizen and public communication
Increase engagement and real-time 2-way interaction with SMS
Public Mobile Alerting
Communicate directly with citizens, for example when organising events, sending automated reminders, or managing queues and wait-lists.
Opt-in Community Programs
Enable citizens to opt-in to receive targeted information via SMS about government and local programs.
Target and send SMS to communicate with account holders on important account information, such as to update their contact information or deliver payment reminders.
Use SMS for Citizen Alerting and Public Notification
Deploy a rapid SMS broadcast notification system using Soprano Enterprise Message for public and citizen alerting. Communicate before, during and after an incident, and send time-sensitive information quickly via SMS to contact lists of public citizens.
Featured Use Case
Facilitate appointment reminders and cancellations easily. Manage wait lists and queues and reduce the number of missed appointments.
Communicate quickly in an emergency
Deploy an SMS business continuity plan
Use SMS for Incident Management & Public Warning
Business Continuity Planning
SMS can be effective for advance broadcast warning and incident management. Create templates and lists using Soprano MEMS that can be used to provide ongoing information before, during and after an incident to first response teamsas well as to lists of external key stakeholders.
Urgent Response & Worker Safety
Trigger alerts from anywhere using a web browser whether you are on or off premises at any time. Initiate a broadcast SMS alert directly your mobile device. The Soprano MEMS system is configured so you can quickly deploy time-sensitive information to the right people when you need to.
During changing circumstances, use Soprano MEMS to access pre-configured templates for broadcast SMS or email messages, combine group lists, and view real-time reporting. Send ad-hoc notifications, or schedule automatic delivery of ongoing broadcast alerts.
SMS for Emergencies and Incident Management
Soprano Enterprise Message provides rapid broadcast alerts and 2-way SMS for governments and local councils. The platform enables communication throughout the duration of an incident, enabling you to quickly send time-sensitive information via SMS to pre-configured teams of workers or first responders.
Featured Use Case
Quickly verify worker staff safety & status using the Soprano MEMS StaffSafe application and track responses in real-time. If no response is received after a specific period of time, the system can escalate this automatically.
Mobile Messaging Automation
Integrate mobile messaging with government systems
Mobile Messaging Integration and Automation
Enhance governmental scheduling ERP and IT systems by integrated SMS that addsa more immediate and targeted medium of delivery, and enables advanced capabilities such as scheduling, keyword routing and reply handling.
“Smart” APIs for Automation
Soprano MEMS uses advanced API capabilities including REST, HTTP/S, SMPP, SMTP, WCTP, SNPP, SOAP/WSDL, FTP, Group/Contacts, Java and .Net.
Cloud Messaging Portal & Admin
Soprano MEMS includes a sophisticated online admin portal that can be accessed from any web browser, including from a mobile phone, and includes powerful real-time reporting.
Extend government systems with mobile messaging
Soprano MEMS can automate mobile messaging to just about any existing online government systems, such as SMS One-Time-Passwords, 2-way Mobile Messaging, and Broadcast Alerting. The platform complements leading government ERP, CRM and IT administration systems, as well as with various industry alerting and facility IT systems.
Featured Use Case
Integrate SMS with your government account systems to send one-time-passwords via SMS to account holders’ devices to validate their identity. Soprano MEMS integrates effortlessly with existing online and internal government systems. Two-factor authentication via SMS eliminates the need for expensive hardware security tokens.
Get Mission-Critical Mobile Messaging
Discover how mobile messaging benefits government institutions
Security Options for Connectivity
Use HTTPS or FTPS for enhanced data transport security for messaging use cases such as 2-factor authentication via SMS for password protection.
Permission & Consent Controls
Permission & opt-out consent management provides the opportunity to create mobile message delivery for consumer-facing services.
Hierarchical data and visibility management. Create different views for operators, customers, sub-customers, and users.
Dynamic List Management
Create contacts, groups, and lists that reside in the cloud-based system and become available via APIs or mobile clients. Full support for dynamic opt-in and opt-out integration.
24/7 Technical Support and Service
Soprano MEMS is backed by a 24x7x365 highly available carrier support team.
Smart Integration and Automation APIs
Integrate secure and encrypted mobile messaging features with existing IT systems using SMPP, SMTP, WCTP, SNPP, HTTP, HTTPS, SOAP/WSDL, FTP, XMPP, location, group/contact, Java, or .Net.
Administration, Reporting and Analysis
Powerful real-time and scheduled reporting that can enable viewing system data across the entire school, for each individual group, or for each individual user.
Robust User Management
Soprano MEMS offers role-based user management that provides access to highly customizable capabilities based on each user for effective enterprise messaging.
2-way Multi-Channel Messaging Platform
Comprehensive 2-way messaging through a single user interface for inbound and outbound email, SMS, and MMS. Additional capabilities include voice broadcast, secure messaging and location-aware messaging capabilities.