Soprano Mobile Enterprise Messaging Suite (Soprano MEMS) is a reliable mobile messaging solution for hospitals and healthcare organisations. The platform enables inbound and outbound messaging to integrate with existing IT systems to automate workflows and communication throughout both single and multiple locations for:
- Critical incident management
- Workforce collaboration
- Patient notifications
- Appointment confirmations and remimders
- Healthcare system integrated mobile messaging
The solution is built on the Soprano Mobile Enterprise Messaging Suite, a trusted intelligent, geo-redundant and comprehensive software platform that delivers over 50 million mission-critical messages a month worldwide and has proven its capabilities in handling message volume spikes, maintaining low message delivery latency and high platform availability.
Hospitals & Healthcare Organisation Platform Messaging Solutions
Crisis & Incident Management
Ensure your message reaches the right person quickly during an emergency with mobile alerting. Send worker safety checks, track responses and raise an escalation with Soprano MEMS online platform.
Reach your patients cost effectively at scale. Establish a personalised two-way mobile communication with your patients in real time. Integrate the platform with your existing database to create automated patient reminders & notifications to boost engagement and appointment follow through.
Leverage the power of SMS to send broadcast messages to your internal workforce. Generate automated notifications or one-off messages to employees. Create contact lists and access advanced reports to track open and read rates.
Communicate Quickly During Emergencies
Leverage SMS for business continuity planning
Emergency Rapid Response
Platform for Business Continuity Planning
Set up message templates and contact groups in advance (for example, different templates and lists for your various hospital staff, doctor, specialists, and first responder groups, etc.). You can also import group lists and contacts from existing hospital IT systems.
Urgent Response & Worker Safety via SMS
Trigger alerts from both on and off hospital premises using any web browser. There is also the option to create broadcasts using SMS from your mobile device. The system is configured to enable you to deploy time-sensitive information to the right people quickly.
Rapidly React to Changing Circumstances
Add event specific information to templates before sending, combine contact lists and select whether to request delivery confirmations and access real-time reports during an event. Send ad-hoc alerts at anytime and schedule automatic delivery broadcast alerts.
Send Emergency and Incident Alerts
Provide rapid broadcast notifcations and 2-way SMS throughout the hospital using Soprano MEMS. Communicate during and after an incident using sophisticated features, and quickly send time-sensitive information using SMS to your hospital or healthcare teams.
Featured Use Case
Use the StaffSafe application to verify staff safety and status, track responses and automatically escalate if no response is received based on a pre-determined time duration.
Deliver Automatic Appointment Reminders
Use SMS to reduce patient failure-to-attend rates
Send SMS Reminders to Reduce Missed Appointments
Reduce Appointment Queues and Wait Lists
Reduce waiting lists and manage appointment queues with SMS. Automate status updates and send interval appointment reminders. Allow patients to directly interact with your scheduling systems via SMS to confirm or reschedule their appointments.
Use SMS to Manage Patient Appointments
Facilitate patients to reschedule, cancel or provide additional information to reduce failure-to-attend rates. Responses are received, automatically processed and updated in your hospital scheduling systems.
Integrate SMS Into Hospital Scheduling Systems
Soprano MEMS effortlessly integrates with hospital scheduling, calendar and patient contact systems to enhance your scheduling abilities to include SMS as a tool for appointment management.
Use SMS for Patient & Staff Communications
Manage appointment changes and send automated appointment reminders to patients using Soprano MEMS. Reduce failure-to-attend rates and reduce waiting list times easily. Replace costly phone calls and poor engagement of emails with the improved reach of SMS.
Featured Use Case
A recent European trial study reported that healthcare organisations can reduce missed appointments by around 25% by using SMS to notify patients about the cost of each missed appointment.
Schedule Shifts Quickly with SMS
Source on-call staff, nurses, caretakers, temporary workers, and contractors
Automate Hospital Processes and Staffing
Send Hospital Shift Offers via SMS
Create lists of workers and configure their shift availability using enterprise messaging. The platform automatically sends automated SMS shift offers to candidates. Simply specify the shift details and configuire which groups to ask.
Eliminate Manual Staffing Processes
Soprano MEMS only reaches candidates with availability. Accepting a shift offer is easy, candidates simply reply to the SMS. The platform awards the shift to the first to respond, and politely informs everyone else that the shift has been filled.
SMS Reminders & Confirmations
The platform will automatically reminds candidates about their shift to avoid them forgetting about it, ensuring that your on call team show up on time.
Use APIs to integrate SMS staffing
Improve performance of your current staffing solutions with Soprano MEMS to effortlessly share and fill available shifts via SMS with on-call nurses, staff, caretakers, temporary workers, and contractors .
Featured Use Case
Automate your staffing with text messaging. Automate your staffing processes so candidates can respond at the push of a button, and receive reminder emails or texts before their shifts begin.
Get Mission-Critical Mobile Messaging
Discover how mobile messaging benefits the healthcare industry
Security Options for Connectivity
Use HTTPS or FTPS for enhanced data transport security for messaging use cases such as 2-factor authentication via SMS for password protection.
Permission & Consent Controls
Permission & opt-out consent management provides the opportunity to create mobile message delivery for consumer-facing services.
Hierarchical data and visibility management. Create different views for operators, customers, sub-customers, and users.
Dynamic List Management
Create contacts, groups, and lists that reside in the cloud-based system and become available via APIs or mobile clients. Full support for dynamic opt-in and opt-out integration.
24/7 Technical Support and Service
Soprano MEMS is backed by a 24x7x365 highly available carrier support team.
Smart Integration and Automation APIs
Integrate secure and encrypted mobile messaging features with existing IT systems using SMPP, SMTP, WCTP, SNPP, HTTP, HTTPS, SOAP/WSDL, FTP, XMPP, location, group/contact, Java, or .Net.
Administration, Reporting and Analysis
Powerful real-time and scheduled reporting that can enable viewing system data across the entire school, for each individual group, or for each individual user.
Robust User Management
Soprano MEMS offers role-based user management that provides access to highly customizable capabilities based on each user for effective enterprise messaging.
2-way Multi-Channel Messaging Platform
Comprehensive 2-way messaging through a single user interface for inbound and outbound email, SMS, and MMS. Additional capabilities include voice broadcast, secure messaging and location-aware messaging capabilities.